Q:How can I be a distributor of your products in my country?
A:Sure! For order in bulk, we offer wholesale price, more affordable.You can contact us by email (support@rarjsmnails.com) and leave your request, if your demand is big enough. Usually more than 500pcs. We also support ODM and OEM. For specific matters, please discuss with our business representatives in detail, thank you!

Q:Can liquid chrome be used with regular polish or dips?
A:Not recommended for use over nail polish, but it can be used on dips, and it needs to apply non wipe top coat before applying liquid chrome

Q:How do I remove? Do I need a special remover?
A:Step 1: Lightly buff off the shine from the top of nails using a nail buffer.
Step 2: Soak a cotton ball or pad with nail gel remover and place on top of each nail.
Step 3: Wrap the nail with aluminum foil or any nail wrap to secure and allow the remover to soak.
Step 4: Soak for a minimum of 15 minutes.
Step 5: Remove cotton and foils one at a time and gently push off gel using a removal wand. Gel should come off easily without much effort. If necessary, re-saturate cotton and rewrap fingers and soak for 5 more minutes.
Step 6: Lightly buff nails again and apply cuticle oil to hydrate and strengthen.
Our removal is simple. Generally no special removers are required. But as a beginner or want to remove nail gel more conveniently,You can use our magic nail remover to remove gel：https://rarjsmnails.com/products/rarjsm-%C2%AE-magic-nail-polish-remover-3-mins-quickly-professional-nail-polish-removes

Q:Can you ship to countries outside the US?
A:Yes, we can ship worldwide.We primarily sell in the US and Europe, however, we ship almost anywhere in the world. If you place an order wrong, please contact our customer service staff (support@rarjmnails.com) in time, thank you!

Q:I didn't see order number on my online
A:We will inform you of your tracking number through the email you left after your order is shipped. Please check your mail. Maybe it was put into the "junk mailbox" Of course, you can tell us your name and contact by Email: support@rarjsmnails.com, we will check it for you

Q:What are the ingredients of xxx product? Are your products vegan/cruelty free/hema free? Which toxins is your formula FREE of?
A:You can tell us your name and dm us or contact by Email: support@rarjsmnails.com, we will send it for you.Our gel are not vegan/cruelty free/hema free.Rarjsm Gel and all other products are FREE of: Formaldehyde, Dibutyl Phthalate, Toluene, Parabens, Sulfates, Camphor, Triphenyl Phosphate, Xylene and Ethyl Tosylamide.

Q:Do your products have safety certification such as MSDS certification
A:Yes, Our gel polish has obtained SGS, MSDS, GMPC certification.If you need relevant certification materials, you can contact us by email, thank you! (support@rarjsmnails.com)

Q:What payment methods do you take?
A:We currently accept PayPal & Credit Card(Visa, Master Card, American Express, Discover, Diners Club) & Shopify Shop Pay & Shop pay installment & Digital Wallet Payment (Apple Pay,Google Pay,Meta Pay)

Q:Can I modify/cancel my order after I've placed it?
A:If your orders are unfulfilled, you can cancel or modify your order, please email our customer service team (support@rarjsmnails.com) And once an order has been shipped out, we are unable to modify or cancel it. In this case you can return your package when you receive it.Generally speaking, we will process your order within 24 hours, so please confirm whether your order information is correct within 24 hours, so as not to cause unnecessary trouble, thank you!

Q:When will my order arrive?
A:Normally our warehouse will process your orders within 24 hours. Orders to the USA typically arrive in 8-10 business days once shipped. You can view our shipping policy 
Please note: Our top priority is the health and safety of our staff and customers, this has caused a slight delay in our processing times but don’t worry, we got your back! As soon as your order ships you will receive an email confirmation along with a tracking number and if you are still confused with the tracking with your package, please contact us by support@rarjsmnails.com .

Q:Why is my order unfulfilled?
A:No worries, bestie! This just means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as 'Fulfilled' and you will receive an email confirmation with your tracking number.

Q:How do I know if my order was placed?
A:Once you complete your order, a confirmation email will be sent to the email address associated with your account. If sometime you did not receive your confirmation email, it may be marked as SPAM, so please double check or contact our support team by email support@rarjsmnails.com

Q:Why doesn't my discount code work?
A:Please make sure the code is active status and after checking, correctly type the discount code in your checkout page and apply to order. Please note that the discount code cannot be changed after you enter it and use it. Please figure out which discount code you need before entering it.

Q:How much does shipping cost?
A:Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a breakdown of shipping rates and estimated transit times please visit our Shipping Policy

Q:What is your Return Policy?
A:We cherish all of our customers and if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 30 days of receipt. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it. If an item is received and shows signs of use, the returns are unacceptable. For a breakdown of our Returns and Refunds please visit our Shipping & Return Policy

Q:Are Duties, Taxes, and/or Value Added Tax included?
A:Yes, all our prices are tax inclusive, you don't need to bear any additional tax. Especially EU countries. Although your country requires taxation, this part we will pay for you

Q:What makes Rarjsm Gel Polish quality gel?
A:We are proud to be 9 toxin FREE gel that provides great pigment, coverage, and long-lasting gel for our customers! Our formula comes from well-known sources around the world along with numerous product testing trials of what ingredients are of the best quality as well as healthiest for our customers to use! Our certifications include: Produced by GMP factory (Good Manufacturing Practice). Passed SGS test of Heavy metal and Toxicological risk assessment. We believe that not only the quality of the gel is important, but also the ingredients that are being used are safe for our customers to use without being exposed to any toxic materials!

Q:What's the difference between gel nail polish and regular polish?

A:The main difference between gel polish and normal air-dry nail polish is the length of wear and it’s high gloss shine finish. When applied correctly, gel nail polish can last up to two weeks without chipping. Another big difference is the drying time. Because the gel polish needs a LED lamp to cure, it dries much more quickly, so you can go about your life right away, without worrying about smudging.

Q:How long does the gel polish nails last?
A:Gel polish is completely unlike regular nail polish and needs the UV or LED light to form a hard layer. On average, gel nails last two to three weeks.

Q:What is the best way to store gel polish?
A:Polish is heat and light sensitive, so if it’s exposed to undesirable temperatures there is a possibility that your gel polish could get clumpy and cure in the bottle. So please make sure you’re storing your polishes in a dry and cool area.

Q:The colors don’t match what I purchased on the website.
A:If you think you have received the wrong set you ordered, please contact our customer support team and we will get back to you soon. If it is the correct product but you are unsatisfied with the color match, we work very hard to closely match each color to a digital replication for our image. It is impossible to match an exact color with any digital representation of a physical product; however, we have worked closely on each set making sure that each color is as close as it can be to the color in the bottle. If you are still unsatisfied, please contact us. We are here to help and make it right in any way!

Q:How can I prevent chipping and peeling?
A:Nail prep is essential before applying gel. Make sure your nails are free of any oils and are dry. Gently buff the surface of the nails with a nail buffer, this will help the gel adhere to the nail correctly. Another important step is to seal the edges of your nails with the color and top coat by swiping brush horizontally onto the edge of nails. This will help prevent chipping which could lead to peeling.
Tips to avoid chipping:
1.Before applying, ensure your nails are completely dry, clean and oil-free.
2.Don't apply gel on the skin or cuticle.
3.Applying thin coats is the key!
4.Cap the edge of each nail with the top coat to seal the gel well by swiping horizontally with the brush, back and forth.
Note: Gel polish can chip easier than others based on their lifestyle and hinder a gel manicure's longevity. Every individual is different! Some people have oilier skin than others, which require more prep of cleansing the nail and adding a bonder before color. Personally, we have had greater success with gel manicure by adding a gel builder underneath the nail (such as our polygel or a clear gel builder of any sort) it helps the gel adhere to the nail better and reduce the risk of chipping or peeling!

Q:Why is the gel thick?
A:It is normal for gel polish to be slightly thick when exposed to low temperatures. If you think the gel is too thick, we recommend placing the entire bottle of gel polish (tightly sealed) into a cup of warm water for about a minute. The gel will become thinner due to the heat!

Q:Why does my gel get wrinkling or bubbling after I cure it?
A:Wrinkled or bubbled gel polish happens because:

1.The polish is likely to be too thick and this thickness prevents the UV light from completely curing the gel polish at the lower layer.

2.You did an inadequate nail surface preparation.

Before applying gel polish on nails, proper nail surface preparation has to be done.(Do buff the tip or free edge of the nails to remove any burs.Clean the nail surface with alcohol and apply bonder/dehydrator.)

3.Old or inadequate UV lamps will not cure gel polish properly. We recommend thin coats, and to fully cure the gel under the lamp based on the wattage and strength of the bulbs. Every lamp is different but we recommend to cure the LED minimum of 60 seconds UV 2 minutes.

PLEASE NOTE: White and black gel polishes tend to wrinkle or bubble more than any other shades. Most lights will reflect away from the white color so if white gel polish is too thick, as the top layer cures, this cured layer will prevent light from coming through and there will not be enough light energy to go cure the lower layer. On the contrary, lights will be absorbed by the black gel polish and after the top layer cures, it will also prevent sufficient light to go deeper to cure the lower layer. Make sure you only apply thin coats when using white or black gel polish. You can always add one more layer if the shade is not what you like yet. The time it takes to apply one more coat is much less than the time it takes to remove the polish and it back again.

Q:Can I apply Gel Polish on top of Dip Powder/Poly Gel?
A:You sure can!

Q:Why are my nails so weak after gel polish?
A:"Prolonged use of gel manis and acrylics dehydrates your nails, making them dry, brittle, and fragile," A cuticle oil and a safe ingredient nail product is your BFF for imparting deep hydration and keeping your nail solid.

Email: support@rarjsmnails.com
Monday through Friday (8:00am to 5:00pm PST)
*On weekdays, we will get back to you within 24 hours.